This Privacy Policy describes how bento4d collects, uses, stores and protects your personal information. By using the bento4d platform, you agree to the practices described in this policy. Please read it carefully before registering or using our services.
1

Introduction

Bento4D is a trusted online gaming platform operating under the domain bento4d.bio, offering a wide range of gaming options to members across Malaysia. We understand that your trust is our most valuable asset, and privacy protection is the cornerstone of our relationship.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the best international data protection standards. Its purpose is to transparently and clearly explain how bento4d manages the personal information you provide to us when registering, using the platform or interacting with our support services.

We take this responsibility seriously. Every data-related decision is made with your interests and privacy as a bento4d member at the forefront. If at any time you have questions about how we manage your data, our team is ready to help.

This Privacy Policy applies to all users and members of the bento4d platform, including those accessing via mobile web browser, personal computer or any other device.
2

Information Collected

Bento4D only collects information that is strictly necessary to provide quality, secure services in compliance with legal requirements. The following are the categories of information we collect:

2.1 Information You Provide Directly

  • Registration Information: Full name, date of birth, mobile number, email address, and password when registering a bento4d account.
  • Identity Verification Information (KYC): National identity card number (MyKad), facial image, and copies of valid identification documents for age and identity verification purposes.
  • Financial Information: Bank account number, account holder name, and e-wallet details used for deposits and withdrawals. We do not directly store credit or debit card details.
  • Support Communications: Any messages, complaints, or inquiries you send to the bento4d support team via live chat, email, or Telegram.

2.2 Information Collected Automatically

  • Usage Data: Records of gaming activity, betting history, and deposit and withdrawal transactions within your bento4d account.
  • Technical Data: IP address, web browser type, operating system, screen resolution and device information used to access bento4d.
  • Cookie Data: Login session data and setting preferences stored via cookies to enhance your user experience.
  • System Logs: Login timestamps, logout times, and in-account activity records for security and fraud detection purposes.
Data Category Example Information Primary Purpose
Personal Identity Name, date of birth, MyKad KYC verification & age eligibility
Contact Information Phone, email Communication & account verification
Financial Information Bank account number, e-wallet Deposit & withdrawal processing
Technical Data IP, browser, device Security & fraud detection
Usage Data Game & Betting History Compliance & responsible gaming monitoring
3

How Data Is Used

Every piece of information we collect has a clear and legitimate purpose. Bento4D uses your personal data only for the following purposes:

  • Account Management: Creating, maintaining, and securing your bento4d account, including processing logins and two-factor authentication (2FA).
  • Transaction Processing: Verifying and securely processing deposits and withdrawals through approved payment channels.
  • Identity Verification: Carrying out the KYC process required to comply with anti-money laundering (AML) laws and minimum age requirements.
  • Customer Support: Answering inquiries, resolving complaints, and providing technical assistance to bento4d members.
  • Platform Security: Identifying and preventing fraudulent activity, bot usage, bonus abuse, and any actions that violate bento4d's terms.
  • Service Improvement: Analyzing usage patterns in aggregate (not individually) to improve game quality, user interface, and overall platform services.
  • Promotional Communications: Sending information about bento4d's latest promotions, bonuses, and offers, subject to the notification preferences set in your account.
  • Legal Compliance: Fulfilling legal and regulatory obligations related to the operation of the bento4d platform.
Bento4D does not use your personal data for any purpose unrelated to the provision and improvement of our services. You may opt out of marketing communications at any time through your account settings.
4

Disclosure to Third Parties

Bento4D does not sell, rent or transfer your personal data to third parties for marketing purposes. However, there are limited situations where we need to share certain information:

4.1 Payment Service Providers

We partner with local Malaysian banks and trusted e-wallet providers such as Maybank, CIMB, RHB, Touch 'n Go eWallet and DuitNow to process your financial transactions. These providers only receive the information necessary for payment processing purposes.

4.2 Gaming Technology Providers

The bento4d platform is integrated with certified third-party game software providers. These providers may receive anonymized game session data for technical game operation purposes.

4.3 Legal Authorities

Bento4D will disclose required information to the relevant authorities when mandated by Malaysian law, court order or a valid official investigation. We will not disclose information beyond what is legally required.

All third parties working with bento4d are bound by strict confidentiality agreements and are required to meet data protection standards no less rigorous than those we apply ourselves.
5

Data Security

Protecting your personal data from unauthorized access, loss, or misuse is bento4d's highest priority. We implement a multi-layered protection framework covering technical, physical, and administrative aspects:

  • Transmission Encryption: All communications between your browser and the bento4d servers are encrypted using TLS 1.3 protocol with AES-256 encryption.
  • Storage Encryption: Sensitive data such as passwords and financial information is stored in encrypted form using irreversible hashing algorithms.
  • Two-Factor Authentication: 2FA is available and strongly encouraged for all bento4d members to protect accounts from unauthorized access.
  • Continuous Monitoring: Our anomaly detection system monitors account activity 24/7 and will automatically suspend an account if suspicious activity is detected.
  • Regular Security Audits: Bento4D conducts regular penetration testing and security audits to identify and address any system vulnerabilities.
  • Staff Training: All bento4d staff who handle personal data undergo comprehensive data protection training on a regular basis.
While we apply the best security measures available, no system can guarantee absolute security. You also play an important role by keeping your bento4d account password confidential and not sharing it with anyone.
6

Cookies & Tracking Technologies

Bento4D uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device by your web browser when you visit bento4d.bio.

6.1 Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Functional Cookies: Storing your preferences such as language, display settings, and game preferences for your convenience.
  • Analytics Cookies: Collecting anonymized usage data to help us understand how members interact with the bento4d platform and make relevant improvements.

6.2 Managing Cookies

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the bento4d platform. Instructions for managing cookies vary depending on the browser you use.

7

Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding the personal information we hold:

  • Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
  • Right to Rectification: If any of your personal information is inaccurate or outdated, you have the right to request that a correction be made promptly.
  • Right to Erasure: You may request deletion of your personal data, subject to record-keeping obligations required by law.
  • Right to Restrict Processing: You may request that we restrict how your data is processed under certain circumstances.
  • Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
  • Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the bento4d support team via live chat or email. We will endeavor to process your request within 30 business days.

Bento4D fully respects your privacy rights. All personal data requests will be handled efficiently and respectfully by our dedicated data protection team.
8

Data Storage

Bento4D retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy or as required by applicable Malaysian law.

Generally, active member account data is retained for as long as your bento4d account remains active. After account closure, certain records may be kept for up to seven (7) years to meet legal requirements related to financial records and AML compliance. Data that is no longer needed will be securely deleted using methods that ensure it cannot be recovered.

All data stored by bento4d is held on servers located in regions with strong data protection laws. No personal data of Malaysia members is transferred abroad without equivalent protection in place.
9

Children's Privacy

The bento4d platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data of someone under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. If you believe your child or a minor has registered at bento4d, please contact us immediately.

Parents and guardians are encouraged to monitor their children's online activity and ensure they do not access online gaming platforms restricted to adult users only.
10

Privacy Policy Amendments

Bento4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. The effective date of the latest version will always be displayed at the top of this page.

For significant and material changes, we will endeavour to notify members via in-platform notifications or registered email before the changes take effect. Continued use of the bento4d platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.

11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how bento4d handles your personal data, please do not hesitate to contact us through the following channels:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon on the bento4d platform
  • Telegram: Contact the official bento4d support team via Telegram

The bento4d data protection team operates seven days a week and aims to respond to all privacy-related inquiries within two (2) business days. For more complex requests such as data access or deletion, processing may take up to 30 business days.

To protect your privacy, we may need to verify your identity before processing any requests related to personal data. This is a standard security measure to ensure only you can access or modify your bento4d account information.